TELEHEALTH.
Please let us know your preferred mode of consultation at the time of appointment booking, or when responding to appointment reminders.
How Does Telehealth Work?
At the time of your appointment (or just before), click on this link.
Dr Cheung will see that you are here. Leave the phone or computer on, then wait. When Dr Cheung or our reception staff are ready to see you, they will join the call.
To see a short video clip explaining how to check in, click here.
What Do I Need?
A smartphone, tablet or a laptop/desktop computer with camera.
An internet connection.
A reasonably quiet location.
You do not need to download any apps.
How Do I Pay?
Following the consultation with Dr Cheung, our reception staff will call you to book review appointments if needed, and organise secure credit card payment over the phone.
Medicare rebates will be processed back into your bank account as usual.
How Do I Get My Blood Test Form or Prescriptions?
Our office will post or email you any necessary paperwork, blood test request forms and appointment card after our appointment. Prescriptions will be posted to you (or emailed to you/your pharmacy if urgent prescription is required), or sent via eScript to your mobile phone.
What if it Doesn't Work?
Don’t worry if the technology doesn’t work!
Dr Cheung will call you via telephone at the time of your appointment.
Other questions? Please call us on 03 9457 4445 or email office@neu.net.au.