03 9457 4445

Providing a specialist Endocrinology service to every corner of Australia.

During the COVID-19 pandemic, we are conducting consultations face-to-face or via telehealth (secure video call).

If you prefer to attend face-to-face in our rooms, please let us know at the time of appointment booking and ensure that you are fully vaccinated against COVID-19, are not under isolation orders and do not have symptoms of fever, sore throat, runny nose or cough.

How does telehealth work?

1. At the time of your appointment (or just before), click on this link:

https://doxy.me/endo

2. This will take you directly to Dr Cheung’s online telehealth clinic. You will see this screen:

3. Enter your name in the box and click “Check In”:

4. You will enter the virtual waiting room and see this screen:

5. Dr Cheung will see that you are here. Leave the phone or computer on, then wait. When Dr Cheung or our reception staff are ready to see you, they will join the call.

To see a short video clip explaining how to check-in to doxy.me/endo online click here.

What do I need?

  • A smartphone, tablet or a laptop/desktop computer with camera
  • An internet connection
  • A reasonably quiet location

You do not need to download any app. You do not need a Skype address or email address.

How do I pay?

Following the consultation with Dr Cheung, our reception staff will call you to book review appointments if needed and organise secure credit card payment over the phone. Medicare rebates will be processed back into your bank account as usual. Due to changes in Medicare rebates as of January 2022, we are no longer able to bulk bill those from rural and regional areas and standard fees will apply.

How do I get my blood test form or prescriptions?

Our office will post or email you any necessary paperwork, blood test request forms and appointment card after our appointment. Prescriptions will be posted to you (or emailed to you/your pharmacy if urgent prescription is required). Scanned copies can be taken to the pharmacy for dispensing but the original prescription will need to be given to the pharmacy once received in the mail.

What if it doesn’t work?

Don’t worry if the technology doesn’t work. Dr Cheung will call you via telephone at the time of your appointment.

Other questions?

Please call us on 03 9457 4445 or email office@neu.net.au